Lumen is small. Writing to us reaches the people who built it, not a queue.
Write to us
socialsprouts1@gmail.comWe reply within one working day. If something is broken and costing you customers, put “urgent” in the subject and we will look at it first.
Four things turn one email into a fix instead of four emails into a fix.
Never send us a password, an API key, or a customer's personal details. If we need something like that to help, we will tell you a safer way to share it.
A build that will not finish
Open the site and look at the chat. If it says the build stopped, press "Build it again" — a build that lost its connection is the most common thing we see, and restarting it costs nothing.
A published site showing the old version
Changes are live within about a minute. Reload with a hard refresh before assuming it did not save; the version history in the chat panel shows what was actually written and when.
An enquiry or order that never arrived
Check the Results and Shop tabs first. If the form says it sent and nothing is listed, tell us — that is a bug in ours, and we want it.
A payment that was taken twice
Write to us with the date and amount. We refund duplicates without argument.