Return / Exchange Policy
There is nothing to return. What you probably want is the refund policy.
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Lumen sells access to software, not goods. Nothing is delivered, so nothing can be returned or exchanged.
1.If you want your money back
See the Refund Policy. In short: within 7 days of a payment, for any reason, we refund it in full.
2.If you want a different plan
There is one paid plan, so there is nothing to exchange it for. Moving between free and paid is done in Billing and takes effect immediately.
3.If a customer of yours wants to return something
That is between you and them. A shop you build with Lumen should publish its own returns policy — your customers will look for it, and it is one of the first things a buyer checks.
4.Contact
socialsprouts1@gmail.com.
Something here unclear, or not matching what the product does? Tell us — a policy that does not describe the real thing is a bug.